Exit Row Seat

The direct flight from Seattle to London with British Airways is the quickest and easiest route to the UK but their economy seating is amongst the worst I’ve endured over the last eight years. Unable to afford Business Class seating, we decided to try British Airways’ World Traveller Plus class offering more comfort at [...]

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Reuters is reporting a British Airways crew in New Delhi delayed their flight’s departure by 13 hours because they did not get sufficient rest in their noisy hotel rooms. Passenger fury at the crew’s decision surprised me, placing their schedule ahead of personal safety
Should the crew have continued the flight despite their unrested condition?
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An aircraft mechanical failure pushed us on to another aircraft at the last minute and despite assurances we knew many bags had not made it aboard. Our travelling companions arrived in Newark to discover their bags had been delayed and after a frustrating wait to register the loss we headed to the hotel. After [...]

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The snowstorms that precipitated the recent JetBlue meltdown changed the plans of thousands of travellers throughout North America as airlines rerouted passengers. A friend rerouted through Atlanta landed as her connecting flight started boarding and despite a desperate sprint through the airport, she missed the connection by a couple of minutes. Without any [...]

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JetBlue, the low-cost carrier who stranded thousands of passengers last week, is working hard to restore their reputation for low-cost but quality air travel. The recently announced Customer Bill of Rights is a step in the right direction but should you put your travel karma in their hands?
While other airlines toss you peanuts, [...]

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